Panna Sarees is fully committed to delivering your order with good quality packaging within the given time frame. We ship throughout the week, except Sunday & Public holidays. To ensure that your order reaches you in good condition, in the promised span of time, we ship through reputed courier agencies only.
- Pan India " Free Shipping " on orders above ₹2,000/- & for orders below ₹2,000/- we will be charging ₹300/- Shipping charge is not refundable.
We also offer free International shipping on orders above 25,000 INR.
- **The claim of "3 days express delivery" means, the client shall receive the product within three days from the date of order being dispatched by the brand. The same stands, for this message, communicated in our Facebook, Instagram (Posts and Stories )and Google Ads.
- In case of a Return or Exchange the shipping charges will be solely borne by the customer.
- Two attempts will be made in case the product has not reached the customer. From third attempt, the customer will have to bear the shipping charges.
- The brand can take up to 2-3 days to inform about the availability of the product ordered to the customer.
- The brand can cancel the order of the customer, in case of unavailability of the product, after informing the customer. Prepaid payments shall be refunded. In case of Cash on Delivery orders, the customer may choose any other product and the order for the unavailable product stands cancelled.
- Products are dispatched within 2-4 Working days. However, the delivery within India can take 3-7 Business Days & International delivery can take 8–15 Business Days.
- Orders are dispatched throughout the week except for SUNDAY as Sunday the Customer Care office is closed.
- Kindly do not receive the parcel if the tape of the parcel is open or if the box and the packet is open.
- To be sure, that the correct product is delivered to you, so that organisation takes responsibility, the customer will be required to make full video of the unpacking of parcel, after receiving from the delivery executive. Without any video proof, the customer will not be eligible for initiating any return, refund and exchange.
Customers can track their order via the tracking code that will be provided to them within an email which they will receive upon placing their order on the website. In case if the customer wants to raise any query, he / she can contact our customer care number.
- Customers are asked to give specific, comprehensive and accurate location and pin code at the time of building an account to evade any obstacles, as we would not be responsible if any wrong information is presented. The customer may allege no returns for any lag in delivery of the Goods, which was produced due to causes behind our direction.
- Please note that your billing address belongs to the address wherever a buyer gets credit card bills, and the shipping address belongs to the address wherever the order has to be delivered. Once the shipping address is placed, you cannot make changes.
- Shipping prices on our goods shall be notified at the point of checkout. Weight of your product will decide the charges for Shipping. GST will be inclusive for every purchase.
- In case the product is out of stock after ordering, the customer will be notified . In case of an issue, the executive will get in touch with the customer. This can take upto 2-3 days.
- If the brand decides to gift a product to the customer, that too under a very rare scenario, also which will solely depend on the discretion of the management, it is important to note that the customer will not be eligible to exchange or return that product. This policy is in place to ensure clarity and fairness to all our customers. It shall not be counted as a transaction. Hence, there will be no kind of obligation of the brand towards the person, who has been delivered the product.
- Customer engagements will be terminated if unreasonable demands, such as requesting higher-valued products in exchange for lower-valued ones, or using abusive language towards our sales representatives, persist. As part of our policy, exchanges will only be processed within the original purchase value, with any excess to be covered by the customer. Failure to comply may result in cessation of further communication from our end. Thank you for your cooperation and understanding. This also includes customer not cooperating with delivery partner for delivery or reverse pick ups.
- The organization will make every effort to ensure timely delivery of products.
However, the organization does not take responsibility for non-delivery or late delivery of products if the customer fails to respond to calls or messages from the delivery partner (DTDC, for most). It is the responsibility of the customer to coordinate with the delivery partner to ensure successful delivery of the products.
Delay in Dispatch
If there is a delay in dispatch due to any natural calamity, public holiday or any unforeseen circumstance, we shall not be liable to return or exchange the goods.
- If there is a delay in dispatch due to the product being out of stock, we may contact you through email. You may then choose to wait, choose alternate products, or opt for a credit note. Credit note is only applicable in case of a paid order only.
For International Shipping
- Note - No COD is Applicable for International Orders.
- For international orders, the buyer will be held liable for VAT/ Import Duties/ Local Taxes, and that will be paid / borne directly by the buyer at the time of delivery to our courier partner. These specific taxes will be chargeable over the price of the product you pay. These charges vary according to the country, or they are ungovernable and will be chargeable according to the specific rules or regulations of the area.
- Once the order is dispatched, the customer can expect the delivery of his / her order approximately within 8–15 Business Days.
- Delivery Issue Resolution and Payment Disputes:
Upon receiving an international order, any issues related to the delivery or payment must be communicated and resolved with the respective shipping companies within 20 days from the date of delivery. Customers are advised to promptly notify our customer support team of any discrepancies or concerns they may encounter during the delivery process. Failure to report issues within the stipulated timeframe may result in the forfeiture of any potential claims or refunds.
- All Value Added Tax (VAT), customs duties, or any other related charges applicable to international orders shall be the sole responsibility of the customers. Our company will not be involved in the assessment, collection, or payment of any such fees. Customers are advised to familiarize themselves with their country's specific import regulations and tariffs before placing an order. Non-compliance with VAT and customs requirements may lead to delays in delivery or additional charges, for which our company shall not be held liable.
Product Pricing Discrepancy: In the event that a product is inadvertently listed with an incorrect or missing price or Rs.0. Panna reserves the right to cancel the order without prior notification to the customer. By placing an order on our platform, you acknowledge and agree that Panna shall not be held liable, and you waive your right to question or dispute such cancellations. We strive to provide accurate and competitive pricing, and while every effort is made to ensure the accuracy of our listings, errors may occasionally occur. Your understanding and cooperation are appreciated. "This is Applicable for both Domestic & International Order."
By placing any International or Domestic order, the customer acknowledges and agrees to abide by all the terms and conditions outlined on our website.
If you still have any queries related to the terms and conditions, then you can contact us at our customer care no. Also make sure to check the address and rest of the information before you place the order to ensure the smooth delivery of your order.
In instances where Cash on Delivery (COD) orders are placed on products inadvertently listed due to technical errors such as wrong names, incomplete names , incorrect or missing price or any other discrepancy with our retail store pricing , Panna reserves the right to cancel such orders. We are committed to maintaining accuracy in our product listings, and any discrepancies will be addressed promptly.
Should your COD order be subject to cancellation, our customer service team will reach out to inform you of the situation.
We appreciate your understanding and cooperation in ensuring a fair and transparent shopping experience for all our valued customers.
For any questions or further clarification, please contact our customer support team .