Frequently Asked Questions

Do I have to register to shop at

Yes, you have to register to shop at

How do I register?

You can register by clicking on the registration icon on our website. After which you will get regular updates and can avail of all the services offered at Panna.

Do I have to disclose my email id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensure a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Is my personal information secure at


Are there any registration charges?

There are no charges for registration on

Can I edit my personal information?

Yes, It can be done in “My Account” section.

What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.

Is there a limit to the quantity that I can order?

No, there’s no limit.

Can I cancel my order?

You can cancel your online order before the product has been shipped. The refund process will be take somewhere between 7-15 days. You can cancel an order in an easy step: E-mail us at

How can I be sure of the delivered items?

To be sure, that the correct product is delivered to you, so that organisation takes responsibility, the customer will be required to make full video of the unpacking of parcel, after receiving from the delivery executive. Without any video proof, the customer will not be eligible for initiating any return, refund and exchange.

How do I initiate return and exchange? Can I cancel my order? (After Receiving the Product)

The entire Return & Exchange process shall be initiated by the customer only, If the customer is not satisfied with the product. Within two days of delivery of product, the customer will have to bear the shipping charge while sending the product back to the company address.

Do you deliver out of India?


How can I track my order?

Once your shipment is booked from our end you will be receiving a system-generated mail with courier details. You can track your order status using the same details on the courier’s website.

What should I do if I receive a different item from the one that I have ordered?

If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.

How to check authenticity of the garments?

HSN code stands for “Harmonized System of Nomenclature”. This system has been introduced for the systematic classification of goods all over the world. HSN code is a 6-digit uniform code that classifies 5000+ products and is accepted worldwide. It was developed by the World Customs Organization (WCO) and it came into effect from 1988.

In our SKU codes the HSN code of the garment is mentioned. Eg. SA1644-AY-5407, the HSN code for this product is 5407.

In order to check the authenticity of the product, the customer has to check HSN. For your convenience, we have provided the link