We have a customer friendly 2 days return & exchange policy:
At Panna Sarees, we take great care in thoroughly inspecting and packing each product. However, if for any reason you are not entirely satisfied with your product, we'll be glad to rectify the problem or exchange the product, as required. Our Returns Policy is designed to assist you with your return.
Return & Exchange Policy:
- Products can be returned within 2 days from the date of delivery.
- The entire Return & Exchange process shall be initiated by the customer only, If the customer is not satisfied with the product. Within two days of delivery of product, the customer will have to bear the shipping charge while sending the product back to the company address.
- In case of a Return or Exchange the shipping charges will be solely borne by the customer.
- Kindly do not receive the parcel if the tape of the parcel is open or if the box and the packet is open.
- To be sure, that the correct product is delivered to you, so that organisation takes responsibility, the customer will be required to make full video of the unpacking of parcel, after receiving from the delivery executive. Without any video proof, the customer will not be eligible for initiating any return, refund and exchange.
- If the item(s) is damaged or a different (style code/size/color only) from ordered, we shall exchange the product. We will personally ensure that a brand new replacement is issued to you with no additional cost.
- You have to raise an exchange request within 2 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available, and we will arrange for the pick-up from your doorstep.
- Once we have it with us, we will ship the replacement product to you within 2-5 working days.
- Return & Exchange of the order will be initiated only when the customer received the order & makes the payment to the delivery person in case of C.O.D. In the case of a pre-paid order, a voucher shall be provided. This voucher (credit note)will be valid for one month only. This voucher can be redeemed for a fresh online purchase within the stipulated validity period. No cash refunds will be made. In all other cases, replacement/exchange, or Credit Note (1-month validity – Redeemable online and at the stores)is available. NO REFUNDS will be made.
- In case the product is out of stock after ordering, the customer will be notified immediately after he or she has made the payment. In case of an issue, the executive will get in touch with the customer.
- Exchange is not possible if the saree has fall and edging done to it
- Exchange would not be accepted if the product was customized for you.
- Return Intimation:
You can send us an email at email@example.com within 3 days from the date of delivery. The details of the return (Order number, courier docket no. or AWB no. and Reason for Return) should be shared with the customer support by email.
Guidelines for a VALID return:
• The product, if any, should be in its original condition.
• Tags should be retained and returned.
• The products must not have been used, worn, washed, or damaged;
• NO RETURN OR EXCHANGE on Discounted PRODUCTS or PROMOTIONAL CAMPAIGNS.
• Original Tax Invoice to be included with the return.
• Return and exchange postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Panna Sarees.
• Store purchases cannot be returned or refunded online.
• No return/exchange will be done for customized, stitched, and altered products.
**Panna Sarees Pvt. Ltd. reserves the right to refuse an exchange or refund if the above return requirements are not complied with.
You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.
You can cancel an order in an easy step: Just e-mail us at firstname.lastname@example.org
Kindly dispatch all returns to:
Panna Sarees Pvt. Ltd.
Unit No-515, Suncity Business Tower, Golf course Road, Sector-54, Gurugram, Haryana-122002.
Contact No - +91 9315635168, 0124-4237684
Timings - 10:00 am – 6:00pm (Sunday Closed).